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Returns & Refunds
Can I Return My Item?
We understand that buying online can be tricky. If your purchase was not what you were expecting or you have changed your mind, then you can return it. All we ask is the following:
- You have not had the product over 30 days
- The item is in a resaleable condition
- The packaging is intact
- The item has not been fitted
Any items over 30 days that still meet the above conditions may be subject to a 15% restocking charge at our discretion
Received a Damaged Item. What Can I do?
In the unlikely event of your product arriving damaged please get in touch as soon as possible so we can work to resolve the issue. To help you can:
- Take a photo of the damage
- Do not fit or use the damaged product
If a replacement item can be sent, we will do it so. Items returned for refund will be inspected for the damage before we can issue the refund. Refunds are only done to the person who originally placed and paid for the order.
Where should I return the item to?
If you need to return an item please do so to:
East Midlands Trading Ltd- emparts
Unit 6 Abbey Business
Leicester , Leicestershire